Pick how and when you want to be available - voice, video, text, chat, social, and more with channel specific scheduling. Answer each type in one simple interface.
Record and transcribe communications from all channels permitting your company to compare communications across different channels.
CUSTOMIZABLE COMMUNICATION SCORECARDS
Each communication is scored from the transcript based on criteria most relevant to your business and the purpose of the call.
ADVANCED CALL TRACKING AND ANALYTICS
Determine which marketing campaigns, channels, and agents are most effective.
EASY ACCESS TO CALL RECORDINGS AND TRANSCRIPTIONS
Options to record and transcribe all types of communications.
WORK FROM ANYWHERE ON ANY DEVICE
Give your team the flexibility to work anywhere from any device - works in browser, cell phone, and desk phone.
DETERMINE TRENDING TOPICS
Find out what people are talking about in all different channels of communications. See if marketing campaigns are increasing conversations or if your competition's marketing is being discussed more often.
ANALYZE & IMPROVE YOUR COMMUNICATIONS
Easily add omni-channel communications with built-in analytics to your company's operations. Options to record, transcribe and analyze all forms of communication will improve sales, support, and customer satisfaction. Ringpin provides communications scorecards that allow companies to review, train, and coach agents to increase effectiveness and improve the customer experience.
Q SCORE & DISPOSITION
What was the overall quality of the communication and what was the outcome?
Determine customer satisfaction and see if it went up or down during the course of the communication.
Measure how agents are sticking to the script and determine which scripts are most effective.
AGENT TALK RATIO
Ratio of time agent spent talking in relation to the time spent listening to the customer.